Terms of Service

Last updated: 20 September 2026

These terms govern your use of the SecondFix website (secondfix.build) and application (app.secondfix.build). By using SecondFix, you agree to these terms. If you do not agree, please do not use the service.

1. The service

SecondFix is a business management platform for UK tradespeople. It provides tools for job management, quoting, invoicing, team management, subcontractor scheduling, and a customer portal where your customer can follow the project and message you. The service is provided "as is" and is under active development.

We may add, change, or remove features at any time. We will aim to give reasonable notice of significant changes.

2. Accounts

• You must provide a valid email address to create an account. You can sign in with a magic link or with Google. Either way there is no password.
• You are responsible for all activity under your account.
• You must not share your magic link emails, or the Google account you sign in with, with anyone.
• You must be at least 18 years old to use SecondFix.
• One person or business may hold one account. Team members are managed through the team feature, not separate accounts.

3. Waiting list

By joining the waiting list on secondfix.build, you consent to receiving emails about SecondFix launch updates and early access. You can unsubscribe at any time by emailing hello@secondfix.build.

4. Fees and billing

• SecondFix is a paid service. New accounts get 30 days free, and we do not ask for a card to start.
• Plans are priced per business, not per user, and each one covers a set number of team members. Current prices are shown in the app under Settings, Billing. Subcontractors you give a link to are not team members and are not charged for.
• You can pay monthly or yearly. Monthly plans renew every month and yearly plans every year, automatically, until you cancel.
• Payments are taken by Stripe. We never see or store your card number.
• Cancel any time from Settings, Billing. Your plan runs to the end of the period you have already paid for and is not refunded in part.
• If a payment fails we will retry it and email you. You have 7 days to sort it out. After that the account becomes read-only: you keep access to everything already in it, your customers can still open their links and pay their invoices, and you cannot start new quotes, projects or invoices until there is a working plan on the account.
• We do not delete your data because a payment failed.
• If we change our prices we will give you at least 30 days notice by email. A price change never applies to a period you have already paid for.
• Prices are in pounds sterling and do not include VAT. VAT is added at the UK standard rate when you pay. Stripe collects it and accounts for it, and your invoice shows it separately.

5. Your data

• You own the data you put into SecondFix (job details, quotes, invoices, photos, etc.).
• We do not claim any intellectual property rights over your content.
• You grant us a licence to store, process, and display your data solely for the purpose of providing the service.
• Where that data is about your own customers, you are the data controller and we are your processor. You are responsible for telling your customers how you use their data and for having a lawful basis to hold it.
• See our Privacy Policy for details on how we handle your data.

6. Acceptable use

You agree not to:

• Use SecondFix for any unlawful purpose
• Upload malicious files, viruses, or harmful content
• Attempt to access other users' data or accounts
• Use automated scripts, bots, or scrapers against the service
• Resell or redistribute the service without our written consent
• Use the service to send unsolicited communications (spam)

7. Quotes and invoices

SecondFix helps you create and send quotes and invoices, but:

• You are solely responsible for the accuracy of your quotes, invoices, and financial data.
• SecondFix is not an accounting service and does not provide tax, legal, or financial advice.
• You are responsible for ensuring your invoices comply with HMRC requirements (e.g. correct VAT treatment).
• We do not guarantee that customers will pay invoices sent through the platform.
• If you put bank details on your invoices, you are responsible for their accuracy. Check them before you send. We cannot recover money paid to the wrong account.
• When a customer accepts a quote, we record the acceptance and keep a copy of what they agreed to. That record is evidence of the agreement between you and your customer. The agreement is theirs and yours. We are not a party to it and we take no view on whether either side has kept to it.

8. Customer portal and subcontractor access

• You decide who sees a project. Giving a customer portal access, or sending a subcontractor a link, is your call and your responsibility.
• A customer signs in to the portal with a code sent to their email address. They can invite up to five other people to the same project, so a partner, a designer, or an architect can follow along. You can see who has access and you can revoke anyone at any time.
• A subcontractor link shows only the stages you have assigned to that subcontractor. It leaves out your pricing and your customer's details. Revoke it when the work is done.
• Anything you write in a project thread as a message to your customer is visible to everyone with portal access to that project. Internal notes stay with your team. Check which one you are writing before you post.
• You are responsible for what you and your team share through these links, including photos and documents.

9. Availability

We aim to keep SecondFix available at all times, but we do not guarantee uninterrupted service. Downtime may occur for maintenance, updates, or reasons beyond our control. We will not be liable for any loss caused by service unavailability.

10. Limitation of liability

To the fullest extent permitted by law:

• SecondFix is provided "as is" without warranties of any kind, whether express or implied.
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
• Our total liability for any claim related to the service is limited to the amount you have paid us in the 12 months before the claim arose (or £100, whichever is greater).
• Nothing in these terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Termination

• You may close your account at any time by emailing hello@secondfix.build.
• We may suspend or terminate your account if you breach these terms or if we reasonably believe your use poses a risk to the service or other users.
• On termination, we will retain your data in accordance with our Privacy Policy (including any legal retention obligations).

12. Changes to these terms

We may update these terms from time to time. If we make significant changes, we will notify you by email or by displaying a notice on the website. Continued use of the service after changes take effect constitutes acceptance of the new terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have questions about these terms, email hello@secondfix.build.